Refund Policy
Due to the nature of our research compounds, all sales are final once an order has been processed and shipped. We take quality very seriously and will work with you to resolve any legitimate issues.
When We Will Issue a Refund or Replacement
- Your order arrived visibly damaged due to shipping
- You received the wrong product
- Your order was provably lost in transit (confirmed with carrier)
- A product significantly deviates from our stated specifications
When Refunds Are Not Available
- Change of mind after order is placed
- Incorrect delivery information provided by customer
- Delays caused by customs or border control
- Orders where the product has been opened and used
- Failure to store products correctly upon receipt
Refund Process
1
Contact SupportEmail support@labsourced.co within 48 hours of delivery with your order tracking code.
2
Provide EvidenceInclude clear photographs of any damage or incorrect items received.
3
Review PeriodOur team reviews your claim within 2–3 business days and responds with a resolution.
4
ResolutionApproved claims receive a replacement shipment or store credit within 5–7 business days.
Contact
For refund inquiries: support@labsourced.co
